Frequently asked questions

Frequently asked questions

1. How do I book a room?
The booking process is simple. Select "Booking or Reservations" mentioned anywhere on the site as a reference. Enter the arrival and departure date, the number of individuals as well as the room type and accept the terms of site use. Please note the proper introduction of your name and your e-mail address. Then click "Book". Make sure the room type you selected corresponds to the exact number of people who wish to reside in the selected room. We will contact you as soon as possible.

2. Can I ask the location of my room (preferred floor, etc.)?
The hotel staff will do everything possible to assist you. We can not guarantee that preferences will be met in full and often depend on the completeness of the hotel. If there are specific preferences, please write them on the reservation form (Comments field).

3. The final price is per person or per room?
The final price is per room. Prices include taxes. Extra people or other services may fall an additional charge.

4. Will I receive written confirmation from the hotel?
No. The confirmation you receive by e-mail has all the necessary information. Shows the address and telephone of the hotel.

5. What is the cancellation policy on my reservation?
The hotel cancellation policy appears in the e-mail confirmation. For more information click here.

6. How do I cancel a reservation?
Please contact us.

7. I need directions to find your location.
Please, visit the "Contact" section of the main menu.